payo49 Privacy Policy: What We Hold and Why

What we collect when you open an account

Signing up with payo49 asks for a mobile number, your full name as printed on your NID, your date of birth and a password. You play in taka, so your balance and every deposit and withdrawal stay attached to that same account record. The site also logs the phone, browser and connection address you use, so a login from an unfamiliar device can be flagged before it costs you money.

• Profile details: name, mobile number, date of birth, chosen language and taka balance.
• Verification files: the photo of your National ID Card, passport or driving licence.
• Payment records: bKash, Nagad, Rocket, Upay and bank transfer references, with amounts and times.
• Play history: games opened, bets placed, bonuses claimed and the wagering that followed.
• Support messages: chat transcripts with the payo49 help desk, kept so a second agent can pick up a case without starting over.

Why payo49 asks for your NID before a withdrawal

Financial rules in Bangladesh mean payo49 has to know who is holding an account before money leaves it. We ask for one document, either your National ID Card, your passport or your driving licence, and check that the name on it matches the name on your payo49 profile. That review normally finishes within 24 hours.

You verify once. After the first approval, later withdrawals skip the document step unless you change your mobile number, your legal name or the wallet you cash out to. A clear photo taken in daylight, with all four corners visible, is the quickest way to avoid a second review.

Who inside payo49 can open your file

Support agents see your profile, chat history and payment records when you raise a ticket. The verification team sees your ID photo. Game providers such as Ezugi, Pragmatic Play, PG Soft, Evolution and Sexy Gaming receive the session and bet data needed to run a round, but never your NID photo or your wallet number. We do not sell player data, and nothing in your payo49 file is passed to advertisers with your name on it.

How long do we keep your records?

Account, wallet and verification records stay while your payo49 account is open, and for the period after closure that Bangladeshi financial rules require. Chat transcripts are held so a payment dispute can be traced later. When that period ends, the files are deleted or turned into anonymous statistics that cannot be tied back to a person.

If you close your account, ask the chat team to confirm in writing what will be removed and what has to be held back. Bonus abuse checks and open payment disputes are the usual reasons a small record survives the rest.

Cookies and the small files this site stores

Cookies keep you signed in, remember your language, and show the payo49 team which guide pages players actually read. Three kinds sit on the site: a session cookie that holds your login, preference cookies for language and layout, and measurement cookies that count visits without naming you.

You can clear or block cookies in your browser settings whenever you like. Blocking the session cookie signs you out of payo49 and empties bonus pages mid-step, so keep that one if you want a smooth session. Blocking the other two is your call, and it costs you nothing.

Your rights over your own data

You do not need a lawyer or a paper form to make a request. Open the live chat, say what you want, and the agent forwards it to the payo49 data desk.

• Ask for a copy of what we hold about you, in a file you can read.
• Correct a wrong name, date of birth or mobile number.
• Tell us to stop sending bonus and offer messages.
• Close the account and ask us to delete anything we are not required to keep.
• Object to a specific use, such as measurement cookies.

We answer during the chat wherever we can, and confirm in writing once the change is done. A deletion request is handled after any open withdrawal or unfinished bonus wagering is settled, because those records are still live.

Keeping your account safe on a shared phone

Many payo49 players sign in from a phone that family members also use. Set a screen lock, sign out after a session, and never share the one-time code that arrives by SMS, even with someone who says they are from support. Real staff never ask for that code.

Install the Android build from the official download page only. The current version is 2.7.10, about 28 MB, and runs on Android 8.0 or newer. Copies from other links can mimic the payo49 login screen and copy what you type into it.

What happens when this policy changes

When a rule or a payment partner changes, the payo49 policy is updated on this page and stamped with a new date. Small wording edits appear here without further notice. If a change affects what we collect or who can see it, a message lands in your account inbox before the new version takes effect, so you can object or close the account first.

Ask a person about your data

The 24/7 Live Chat desk handles privacy questions in English and Bangla. Say what the request is about, give the mobile number registered on your payo49 account, and keep the chat reference until the case is closed. For a correction or a deletion, the agent tells you which document to attach and how long the check should take.